ServiceNow Developer
ITSM & Process Automation

Internal toy requests were handled by email with no tracking, no approval trail and no visibility into request status.

A custom ServiceNow portal with Record Producer, branded Service Portal interface, Flow Designer automation, critical priority email notifications, analytics dashboard and role-based access control.

Eliminated manual email-based requests — all items now tracked end-to-end with automated notifications and operational visibility.

Organizations often need to synchronize incidents between different ServiceNow instances. Manual communication can create duplicated work, inconsistent data, and limited visibility across environments.

Developed a practical ServiceNow Instance-to-Instance (I2I) integration lab using REST API and Async Business Rules to automatically synchronize incidents between two instances. The project also implements Journal Fields synchronization, HTTP error handling, and anti-loop logic to ensure reliable communication.

Created an automated incident synchronization workflow while gaining hands-on experience with real-world integration challenges, REST troubleshooting, and asynchronous processing in the ServiceNow platform.